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Medical Assistance Protection for Employees of Corporations and Organizations active Overseas (Individual Plans)Global Assist and Executive Assist  Corporation

Answering needs like these!

  • We are sending employees to underdeveloped countries. We need to provide them with Assistance coverage that includes emergency evacuation benefits in the event of sickness or injury.
  • In the event of medical evacuation, we need a plan that also addresses costs.
  • We want our employees to have Assistance benefits, even when their medical condition is pre-existing or otherwise subject to exclusion under their overseas travel insurance policy.
  • If one of our people is subject to loss or theft of travel documents or valuables, they will need help in filing reports with local authorities and with re-issuance procedures.

Service Overview

This service is designed to control medical risks and to provide medical Assistance to corporations and organizations with less than 10 employees traveling or stationed abroad. How can you be sure that your people have access to adequate medical care when they need it? We make the arrangements, provide language support during exchanges with the physician, monitor patient care, and manage billing and payments. When adequate care is not available locally, we will either evacuate the patient to the nearest appropriate facility or bring him or her home under the supervision of a Japanese doctor and/or nurse escort team—all at our expense! We even secure a hospital bed for the patient upon his arrival home. The plan is ideal for personnel traveling to or working in underdeveloped countries. Access to service applies regardless of pre-existing conditions or other overseas travel insurance exclusions.

* Plans are also available to individuals not affiliated with a corporate or organizational client. Please contact EAJ for details.


Feature 1Readiness through Infrastructure

  • Call Centers in 6 Countries
    Japan, United States, United Kingdom, Thailand, Singapore, and China
  • Worldwide provider network of 11,586 medical institutions and 4,392 agents and service providers
    Capabilities in every region of the world
  • Emergency medicine and air transport medicine certified physicians
    80 Japanese physicians and 62 Japanese nurses and paramedics
  • Charter aircraft network of 40 providers and 114 aircraft
    Moments notice emergency transport mobilization capabilities

Feature 2Worried about cost exposure? Under these plans, medical evacuation costs are fully covered.

Medical evacuation of ill or injured personnel serving in developing countries may be a necessity. The cost exposure associated with this risk is cause for concern. Even if the patient has overseas travel insurance, costs associated with the chartering of a private aircraft may exceed the policy's limits. Furthermore, should the cause of illness be deemed pre-existing, the costs may not be covered at all. Under these plans, however, there is no need to worry: We pick up the costs. Annual membership entitles the member to full medical evacuation coverage.

Feature 3Non-medical Benefits: Emergency Secretarial Services

Communication with family or corporate headquarters may be difficult in times of emergency. In such instances, give us the message, and we will see that it is delivered to the proper recipient. Likewise, should a message need to be communicated from Japan to the traveller abroad, give it to us; we will see that it is delivered, even when telephone service is unavailable. What if the member abroad is subject to loss or theft of travel documents or other valuables? Contact EAJ. The member will be required to file the appropriate reports with the authorities; however, EAJ will advise him or her with regard to the necessary procedures and lend support in seeing the problem through to resolution.


Hospital and Physician Referrals
We make referrals to medical providers most acceptable by Japanese standards
Medical Monitoring
The patient's progress and the quality of his care are monitored and reported on through regular contacts with the treating physician.
Medical Advice
Our physicians in Japan are available to provide second opinions regarding diagnoses and treatment recommendations made by doctors overseas.
Emergency Message Relay Service
Our coordinators assist with international telephone calls and relay emergency messages to and from members in remote areas with poor communications infrastructure.
Assistance with Reporting of Loss or Theft
In the event that a member's passport, credit cards, or other valuables are lost or stolen, we will provide reporting procedures, instructions, and contacts.
Emergency Medical Evacuations and Repatriations
When adequate medical care is not available locally, we will evacuate the patient to the closest appropriate medical facilities. We also arrange and coordinate the repatriation of patients to Japan under the care of a Japanese medical escort team.
Medical Transport Receiving Hospital Arrangements
When patients are transport to Japan for either emergency or continuing long-term care, we see that they are received immediately by an appropriate Japanese care provider.

Case Studies

Solomon Islands: Unexplained pain and shortness of breath is successfully diagnosed as encardiosis.

In October 2011, a member stationed in the Solomon Islands experiences severe back pain and shortness of breath. When his symptoms worsen, EAJ is contacted by the member's employer. An EAJ physician analyzes the situation and quickly concludes that thorough examination in excess of local capabilities is warranted. The next day we evacuate the patient by private aircraft to a hospital in Brisbane, Australia. There the physicians conclude that the patient suffers from encardiosis. They implant a pacemaker, and in January of the following year he is able to return to his station in the Solomons.

Rwanda: Successful treatment of serious medical complications resulting from antimalarials administered locally.

In February 2014, a member stationed in Rwanda visits a local hospital complaining of fever and fatigue. The local physician diagnoses malaria. In reaction to the antimalarials administered, however, the patient suffers acute renal failure and pulmonary endema. The doctor recommends two weeks of dialysis therapy. At this juncture, EAJ is contacted. Upon thorough review of the reports provided by the local physician, our physician recommends the patient be removed from local care. We arrange emergency medical evacuation to a hospital in Pretoria, South Africa. The patient is successfully treated for both the malaria and the adrenal and pulmonary complications.